I was given an opportunity to handle a new class to be cross-trained to a different line of business in our company. The supposed to be trainer recently resigned and the position is yet to be filled. I expected this to happen but I keep on crossing my fingers that I will not be chosen to train the batch because of a. I’m not good at presenting myself in front of a group; b. trainers are often blamed if the agent incurred a critical error during calibration sessions; c. big bosses will sit in your class to observe and I might not handle the pressure. Sorry for the jargons,
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Classroom training ended earlier and I did not expect to like it this much! I’m so moved with my trainees’ comments on the “Facilitator and Training Evaluation” form. Here are some of their comments per se:
- Catches our attention and see to it that everyone listens and understand the topic.
- Knows how to balance her being serious and perky.
- Very approachable and motivates us.
- She made learning so fun by initiating games related to the topic.
- She has a good voice and speaks clearly. (?)




















